Arore Designer Boutique: Post-Purchase Terms & Policies
📩 1. Order Confirmation
Once you place an order, you’ll receive a confirmation email. If not received within 24 hours, please contact us with your full name and order number.
⏳ 2. Processing Time
Ready-to-wear items: 2–5 business days
Custom/Bespoke items: 10–21 business days (depending on complexity)
🚚 3. Shipping & Delivery
We use trusted courier services to ensure safe delivery.
Urban areas: 2–4 working days
Outlying areas: 4–7 working days
⚠️ We are not liable for delays caused by couriers or incorrect shipping details.
🔁 4. Returns & Exchanges
❌ No refunds. ✅ Exchanges accepted for ready-to-wear items only:
Notify us within 3 days of receiving your order
Items must be unworn, unwashed, and in original condition
You can exchange for a different size or receive a store voucher
🔒 Custom/Bespoke items are final sale 📦 Return shipping is the customer’s responsibility
🧵 5. Defects or Order Errors
If you received a damaged or incorrect item:
Notify us within 48 hours
Include clear photos of the issue
We will review and offer a replacement or store credit
⛔ 6. Order Cancellation
Orders can be cancelled within 2 hours of purchase only.
✂️ 7. Alterations
Minor alterations for bespoke items may be available for a small fee, contact us to discuss.
🔖 8. Sale Items
Items purchased on sale or promotional discount are final sale, no returns or exchanges.
💬 9. Customer Support
We’re here to help!
📧 Email: sinovuyo.papu@gmail.com
📱 WhatsApp: 084 936 2697
📲 Socials: Facebook:@Arore, IG:@aroresa, LinkedIn:@Arore Designer Boutique, TikTok:@Arore Designer Boutique
⏱️ Response Time: Within 24–48 hours (Mon–Fri, 9am–5pm)
⚠️ Disclaimer
By purchasing from Arore Designer Boutique, you acknowledge and agree to the policies stated above.